TOTAL RETAIL Order Management

Your Multi-Channel Commerce Gateway

Order Entry is fully-integrated with Inventory, Promotions, Customer History, Accounts Receivable, and Automatic Credit Card authorization.

Order Entry is an integral part of the CRM process.

e-Commerce Gateway

As the e-commerce gateway, Order Entry’s features include:

• Customer Recognition and Customer Specific Pricing
• Integrated transaction processing
• Automated confirming e-mail to customers
• Immediate Order # assignment
• Automated Order/Picking Slip/Packing Slip/and Confirming Order
• Comprehensive GPM and performance reporting by channel/by product

Integrated Channels

No re-keying of transactions or data. Total Retail updates and exchanges data with each channel and recognizes the unique requirements for each. Customer Recognition, Integrated Loyalty Programs and Promotions are all recognized across all channels.

Call Center

At the Call Center, Order Entry’s features include:

• Intuitive and efficient order processing
• Source tracking (Catalog, Ad name, etc.)
• Customer-specific pricing
• On-Line, instant customer buying history
• Product availability lookup
• Detailed product notes and specifications
• Recommended add-on items
• Integrated Credit Card Processing
• and more, all without leaving the order entry process.

Wholesale

For your Wholesale transactions, Order Entry also includes:

• Customer-specific pricing
• Multiple ship-to locations
• Automatic “quotation-to-order”
• Integration with the Accounts Receivable on-account status.

Give your Order-Takers all the tools they need to process your customers' orders quickly and efficiently. As with all other order processes, picking tickets, packing slips, and invoice generation all flow through the system with no requirement, ever, to have to re-enter your activity.

Open To Buy

Order Entry is fully-integrated with Inventory, Promotions, Customer History, Accounts Receivable, and Automatic Credit Card authorization. Order Entry is an integral part of the CRM process.

• Multiple locations or corporate
• Optional depth of management:
  Dept / Sub-Dept / Category / Sub-Category
• Integrated with Sales, Inventory and Purchasing
• Auto-create budgets based on history
• Track purchases and sales against budget
• Full performance analysis
• Detailed trends analysis