24 x 7 x 365 Support and Expertise

Magstar partners with all our clients to ensure their business runs the way they need it to.  Magstar has earned a reputation for strong retail expertise, stable architecture, and its commitment to superior levels of customer service.   For the past eight years, Magstar's clients have voted them to top positions in RIS News Magazine's Leaderboard, particularly in the areas of customer service and support.

Magstar’s renewable annual Software Support Agreement provides real time response 7 days per week 24 hours per day. The help desk is manned during regular business hours (9 AM – 5 PM ET Monday to Friday) with cell phone/pager support available during off-hours.

A primary support individual is assigned to support each client’s help desk. Your Magstar support representative works with your Magstar project leader to continually evaluate all aspects of your business' requirements.

Magstar’s support team uses telecommunication links to access your system quickly and efficiently for problem resolution and upgrades. This allows us to react promptly to your needs, minimizes your overall support costs, and reduces the valuable time and expense incurred by site visits.

With clients operating across four different time zones, distance has never been a deterrent to Magstar providing the highest level of support to all.

Professional Services

As a full service vendor, Magstar works with you in defining and executing an integrated strategy to attain your goals through improved business processes, technology and resources.

• Business consulting
• Work process analysis
• Requirements and Gap Analysis
• Custom software development to meet exact and future needs
• Implementation planning
• Data integration to / from legacy and 3rd party applications
• System hardware sourcing and software integration
• End user training
• System implementation
• 7x24 support with remote facilities management