24 x 7 x 365 Support and Expertise
Magstar partners with all our clients to ensure their businesses run smoothly. Magstar has earned a reputation for strong retail expertise, stable architecture, and its commitment to superior levels of customer service. Magstar’s clients have consistently voted them to top positions in RIS News Magazine’s Leaderboard, particularly in the areas of customer service and support.
Magstar’s renewable annual Software Support Agreement provides real time response 7 days per week 24 hours per day. The help desk is staffed during regular business hours (9 AM – 5 PM ET Monday to Friday) with mobile support available during off-hours.
A primary support individual is assigned to support each client’s help desk. Your Magstar support representative works with your Magstar project leader to continually evaluate all aspects of your business’ requirements.
Magstar’s support team uses telecommunication links to access your system quickly and efficiently for problem resolution and upgrades. This allows us to react promptly to your needs, minimizes your overall support costs, and reduces the valuable time and expense incurred by site visits.
With clients operating across four different time zones, distance has never been a deterrent to Magstar providing the highest level of support to all.