Magstar Ranked Highly in Several Top 20 Software Vendor Categories by 2020 RIS News LeaderBoard
Magstar appeared in the survey’s nine categories, achieving a top 10 ranking in Customer Satisfaction, Software Reliability, Quality of Support, Quality of Service and Return on Investment.
“Our main goal is to keep our customers happy,” said Steven Greenwood, the President of Magstar Inc. “I think when you look at the categories in which we excel, you can easily see that we’re achieving this goal. As we continue to grow and improve, our customers can expect an even greater commitment to their satisfaction and success in the coming years.”
The purpose of the annual RIS Software LeaderBoard survey isn’t simply to identify which vendors are the best, but to pinpoint each vendor’s greatest strengths, whether it’s the quality of their service, product or overall performance. With such a great variety of categories, customers stand a much better chance of finding a vendor that suits their exact needs.
One of the biggest reasons why our team can maintain such a high level of service and support is because we don’t rely on call desks or offshore call centers. Every customer has their own dedicated account manager (who know the Magstar system inside out), available 24/7. That’s how we keep our customers happy – and the rankings prove that this approach works.