When the pandemic began, retailers were forced to adjust quickly as customers changed their shopping habits and limited their in-store visits. The retail world has always been fast-paced, but the pandemic accelerated the need to adapt. Consumer shopping habits have changed, we all know, but consumers are also changing the way they shop, with 73% reporting they have engaged in a new shopping behaviour. More than 77% of the same […]
Tag: customer experience
For years we’ve heard about the so-called retail apocalypse as stores close their doors. However, consumers still shop at brick-and-mortar locations, and their in-store shopping exceeds online purchases. A survey by First Insight found that 71% of consumers spend more than $50 shopping in-store compared to 54% shopping online. The same survey found 34% spent more than $100 in the store, and only 21% spent the same online. To win […]
In today’s world of technological convenience, retail customers don’t just want to shop for products; they expect personalized treatment.