Tag: customer service

Customer Buying Online Picking up in Store
How to Fully Embrace BOPIS (Buy Online, Pick Up in Store) & Bolster Your Bottom Line as a Midsized Retailer

BOPIS is more than an e-commerce trend, it’s a necessity in today’s retail world. Here’s how and why a midsized retailer should add the service to improve their profits. What do such retailers like Walmart, Target, Dick’s Sporting Goods, and Petsmart have in common? They all offer BOPIS or Buy Online Pick Up in Store. No longer a popular trend, BOPIS is quickly becoming a standard service of retailers of […]

4 Ways to Stand Out in Today’s Retail World In the Wake of COVID-19

When the pandemic began, retailers were forced to adjust quickly as customers changed their shopping habits and limited their in-store visits. The retail world has always been fast-paced, but the pandemic accelerated the need to adapt. Consumer shopping habits have changed, we all know, but consumers are also changing the way they shop, with 73% reporting they have engaged in a new shopping behaviour. More than 77% of the same […]