Today’s retailers may be in competition with eCommerce giants like Amazon, but they also have an edge: consumers spend more shopping in-store than they do online. According to a First Insight study, 71% of shoppers spend more than $50 in-store versus 54% spending over $50 shopping online. The same study found that 34% of customers will spend more than $100 in a store. To win dollars away from the dot […]
Midsized retailers lacking an accurate inventory run the risk of losing customers, especially if a competitor has the same or a similar product. According to an IBM study, if an item is out of stock, and the store can’t find the item in another location, 72% of customers will switch to a competitor. Keeping an up-to-date inventory is vital, especially as the retail industry continues to evolve. Simply put: If […]
No matter where you look, everyone seems to be obsessed with millennials. The reason for that is simple – millennial shopping trends are now influencing the retail market in a very big way. So, who are these millennials, exactly? They are individuals born between 1982 and 2000, as defined by the United States Census Bureau. According to Pew Research Center, they are expected to overtake baby boomers in population in […]
As a midsized retailer, you must’ve seen this happen many times. You have customers in a queue line, ready to pay for your products, but you don’t have enough people to serve them all quickly, which leads to – you guessed it! – some customers abandoning the line. What’s worse is that many of them never come back. It’s the “last mile” – the final obstacle before your journey is […]
If these pain points sound like familiar complaints from your employees on the front lines, stop and pay attention; they’re symptoms of a software problem.